Agreement and Parties

This Service Agreement (“Agreement”) is entered into between Nozzlework LLC, a limited liability company doing business as First Due Clean Cans (hereinafter referred to as the “Company,” “we,” “us,” or “our”), and the individual or entity purchasing services (hereinafter referred to as the “Customer,” “you,” or “your”).

By scheduling a service, providing a payment method, or clicking “Accept” via our booking portal, the Customer agrees to be bound by the following terms and conditions.

Payment & Billing

All customers are required to keep a valid payment method on file via our secure payment processor, Stripe. Charges will be processed automatically two (2) days prior to service or on the first of the month for pre-paid plans.

Accounts more than 28 days past due will be marked as delinquent, and all services will be suspended until the balance is paid in full.

An automated receipt will be sent via Jobatory following the completion of every service.

Service Scheduling & Timing

Monthly: Every 4 weeks (13 cleanings per year).

Quarterly: Every 13 weeks (4 cleanings per year).

Because we are a firefighter-owned business, schedules may occasionally be adjusted to accommodate fire department shift rotations.

Cleaning occurs either the day of or the day after your scheduled trash pickup. You will be notified of your specific window based on your plan and location.

If your trash hauler is delayed (receptacle still full or picked up after hours), you will not be held liable. Every effort will be made to clean the can and replace the trash or reschedule.

Customer Responsibilities & Equipment Condition

Trash cans must be completely free of trash and large debris on the day of service.

Trash cans are subject to extreme weather and UV degradation. The Company is not liable for pre-existing damage, including but not limited to: brittle plastic, cracks, rusted hinges, or failing handles/wheels that may break during the standard cleaning or maneuvering process.

We require unobstructed access to your cans. Pets must be properly restrained.

Under our “Safety First” policy, if the roadway is deemed unsafe for stopping, the Customer authorizes the Company to utilize the driveway for service. The Company is not liable for damages resulting from standard vehicle or equipment use on the driveway.

Cleaning Limitations & Prohibited Items

We will not clean cans containing illegal or hazardous waste, including but not limited to: motor oil, fertilizers, pesticides, building materials (paint, grout, etc.), or animal/human feces. No refunds are provided if service is skipped due to these items.

Every effort will be made to remove all grime; however, some deep-set stains (paint, adhesives, or long-term neglect) may not be fully removable.

We apply a professional disinfectant but make no claims regarding health benefits or disease prevention.
Houseflies are attracted to organic decay and can lay hundreds of eggs that hatch into larvae (maggots) within 24 hours. While our high-heat cleaning kills existing larvae and removes the pheromones that attract flies, it cannot prevent new flies from visiting the can if fresh waste is added after we leave.

Cancellations & Rescheduling

Any request to reschedule or cancel must be submitted via the Jobatory Customer Portal..

Any request to reschedule within 3 days of service will incur a $10 convenience fee.

Cancellation of ongoing service must be requested 7 calendar days prior to the next scheduled service.

If a subscription plan is canceled before the minimum number of cleans specified at sign-up, the account will be retroactively charged at the “One Time Clean” rate.

Any service canceled or rescheduled by the Company for any reason will not be held against the Customer.

Modifications

The Company reserves the right to modify these terms at any time. Continued use of service constitutes acceptance of the updated terms.